Careers

Who We Are

EZ Texting is a recognized leader in text message marketing for small and medium-sized businesses and organizations, setting the standard for professional texting. Our messaging solutions allow everyone to easily and effectively reach their mobile audiences.

We believe in empowering our customers, from nonprofits to retailers, to activate their audience engagement superpowers, one text at a time – and we’re looking for people like you to join our team!

Our employees are our greatest strength and we are committed to hiring exceptional, values-aligned talent. We have consistently been rated a Top 100 workplace and are committed to being a best-in-class remote work employer — with benefits to match!

We are currently only open to hiring in  CA, NY, TX, OR, WA, GA, PA, FL, NV & TN, but we welcome top applicants nationwide as we expand our operating boundaries.

Role Overview:

We are actively seeking a dynamic and strategic Vice President of Customer Success to lead our Customer Team function, overseeing the entire range of customer success and post-sales activities. With a direct reporting line to the CEO, the primary responsibility will be to develop and execute a comprehensive customer success strategy that seamlessly aligns with the Company's overarching objectives. The VP of Customer Success, will be instrumental in ensuring the realization of software value, focusing on aspects such as adoption, support, business expansion, and the retention of our accounts. Given the significance of our subscription business model, this role will play a key position in securing our long-term success. 

Primary Responsibilities:

• Develop and execute customer success strategy, focusing on onboarding, adoption,  retention and support programs to enhance customer satisfaction and retention.
• Build and lead a high-performing customer success team, providing guidance, coaching, and support for exceptional customer experiences.
• Drive customer success metrics and goals, monitoring customer data for trends, opportunities, and improvement areas. 
• Develop and execute customer success and account management playbooks and engagement models.
• Forecast renewals, ensure operational excellence, and manage customer lifecycle touchpoints and interventions.
• Evangelize EZ Texting customer success stories and advocate for customer success systems and processes.
• Collaborate and foster working partnerships with internal stakeholders (business intelligence, engineering,  product, carrier and marketing) teams to align customer success initiatives with overall business objectives, driving revenue growth through upselling and cross-selling opportunities.
• Consult with internal stakeholders to model future-state, develop roadmaps and create business cases in support of business transformation efforts; strategic and proactive responsibility for projects, processes or programs of varying complexity.
• Align team processes and procedures, collaborate internally to drive market readiness, sales handoffs, customer marketing, customer training and onboarding, and support to drive a seamless customer experience.
• Develop scalable processes, content  and best practices for the customer success functions to ensure consistent and exceptional service delivery.
• Engage with customers to understand their goals and business outcomes, providing training and assistance to ensure platform understanding and reporting.
• Develop effective customer feedback loops, collaborating with the product and carrier  teams, providing customer insights for product roadmap prioritization.
• Implement and oversee strategic management of budgeting, cost optimization, and efficient allocation of resources, fostering a culture of financial responsibility, while maximizing the effectiveness of the Customer Success team. 
• Ability to deliver compelling and effective presentations to executive boards.
• Foster company wide “Culture of Customer Success”

Requirements:

• 15+ years of experience in the B2B technology industry, with at least 8+ years of experience in leading customer-facing organizations.
• Proven track record  leading non-commissioned customer success teams guiding customer journeys from acquisition to retention, particularly for SMB customers.
• Demonstrated success in achieving customer outcomes and driving revenue growth.
• Exceptional empathy for customers, coupled with a deep understanding of value drivers in recurring revenue business models.
• Strong leadership skills with a high impact, including the ability to set a clear vision and strategy, motivate and coach teams, and drive urgency and tangible results.
• Proven experience effectively managing  resource allocation, budgeting and cost optimization for business unit.
• In-depth go-to-market knowledge and a track record of implementing and measuring operational metrics.
• Extremely data driven; ability to understand data sets and leverage this data to drive customer outcomes and adoption.
• Ability to manage and influence through persuasion, negotiation, problem-solving and consensus building.
• Proven ability to be a change agent by creating or adopting new customer programs that maximize customer satisfaction.
• Strong leadership with experience building a high-performance culture that retains top talent and develops future leaders for our growing team
• Passion for solving customer problems and constantly identifying areas for improvement and opportunities to grow.
• A track record of building positive relationships with internal and external stakeholders.
• Demonstrated desire for continuous learning and improvement
• Excellent communication and presentation skills
• Strong alignment with EZ Texting's Core Values: Customer Centric, Collaborative, Credible, Committed 

Compensation

What We Offer

The starting cash compensation range for this role is $215,000 - $319,000, inclusive of Base Salary + Variable Target, vs base salary only. This position is also eligible for equity & benefits. More information will be shared regarding your specific location during the hiring process.

Our compensation market ranges are determined by role, level, and location. The range displayed reflects the minimum and maximum cash compensation target for new hire compensation for this position based in the US. Exact individual pay is determined by actual location, skills, capabilities and experience in addition to our benchmarking factors.

Benefits & Perks: EZ Texting offers Best-in-Class healthcare cost sharing for Medical, Dental & Vision! Learn more about our robust benefit inclusions below:

• 100% Employee Sponsored Medical, Dental, Vision Coverage
• Stock Options
• Pre-Tax Benefits, Fertility Benefits, and more
• 401k Plan Options
• Unlimited PTO, Disconnect Days, Paid Holidays, and more

Remote-Work Optimization Benefits Including

• Home Office Stipend
• Remote Flex Stipend
• Cell-Phone/Internet Stipend
• DoorDash Subscription

And More!!!

Equal Opportunity Employer

EZ Texting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to age, race, color, national origin, citizenship, marital status, sex, gender, gender identity, gender expression, sexual orientation, medical condition, disability, veteran or military status, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.